This Privacy Policy explains how bet ninja mobile, operated at betninjamobile.uk, collects, uses, stores, and protects your personal information. By registering an account or using our services, you confirm that you have read and understood this policy. We are committed to handling your data responsibly and in full compliance with our obligations under our UK Gambling Commission (UKGC) licence and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bet ninja mobile operates the gambling platform accessible at betninjamobile.uk. We hold a full licence issued by the UK Gambling Commission, which is verifiable on the UKGC's public register. As the operator of betninjamobile.uk, we act as the data controller in respect of the personal information you provide to us or that we collect when you use our platform. Any questions about how we handle your data should be directed to our support team via 24/7 live chat at betninjamobile.uk or by email.

2. Information We Collect

We collect personal information in a number of ways, both directly from you and automatically through your use of betninjamobile.uk. The categories of information we may collect include:

2.1 Information You Provide to Us

• Identity information: your full name, date of birth, and gender.
• Contact information: your email address, postal address, and telephone number.
• Account credentials: your username and hashed password.
• Financial information: payment method details, including card numbers (processed securely), e-wallet identifiers (PayPal, Skrill, Neteller), bank account details for bank transfer transactions, and Paysafecard PIN references.
• Identity verification documents: copies of government-issued identification (such as a passport or driving licence), proof of address documents, and source-of-funds evidence submitted as part of our Know Your Customer (KYC) process.
• Responsible gambling information: details you provide when requesting deposit limits, session time reminders, reality checks, cooling-off periods, or self-exclusion.
• Communications: records of your correspondence with our support team via live chat or email.

2.2 Information We Collect Automatically

• Technical data: your IP address, browser type and version, device type, operating system, and screen resolution.
• Usage data: pages visited on betninjamobile.uk, games played, session durations, deposit and withdrawal activity, bonus redemptions, and navigation patterns within the platform.
• Transaction data: details of every deposit and withdrawal you make, including amounts, methods used, timestamps, and processing status.
• Cookies and similar technologies: information collected via cookies, web beacons, and similar tracking tools as described in Section 10 of this policy.
• Progressive Web App (PWA) data: if you install the betninjamobile.uk PWA to your home screen on an iOS or Android device, we may collect data relating to how you access and interact with the platform through that channel.

3. How We Use Your Information

We use the personal information we collect for the following purposes, each supported by a lawful basis under UK GDPR:

4. Know Your Customer (KYC) and Verification

As a UKGC-licensed operator, bet ninja mobile is required to verify the identity, age, and, where applicable, the source of funds of its players. This is a legal obligation, not a discretionary process. You may be asked to provide one or more of the following at any point, including before a withdrawal is processed:

• A valid government-issued photo identification document (passport, driving licence, or national identity card).
• Proof of address dated within the last three months (such as a utility bill or bank statement).
• Proof of ownership of the payment method you are using to deposit or withdraw, which may include screenshots or statements relating to your Visa, Mastercard, PayPal, Skrill, Neteller, or bank account.
• Source-of-funds documentation where required under our AML obligations.

Providing accurate and complete documentation promptly will avoid unnecessary delays to your withdrawals. Bet ninja mobile processes withdrawals in up to 24 hours; KYC checks are handled as efficiently as possible and should not delay compliant players beyond reasonable verification timescales. We retain KYC documents securely for the periods required by law.

5. Sharing Your Information

Bet ninja mobile does not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers and Technology Partners

We work with trusted third-party service providers who assist us in operating betninjamobile.uk. These include payment processors handling transactions via Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, and bank transfer; identity verification and KYC providers; our game content partners (including studios such as NetEnt, Pragmatic Play, Play'n GO, Microgaming, Big Time Gaming, Relax Gaming, Nolimit City, and our live casino provider Evolution Gaming); fraud prevention services; customer support platform providers; and data hosting and security services. All such providers are contractually required to process your data only as instructed by us and to maintain appropriate security standards.

5.2 Regulatory and Legal Authorities

We will disclose personal information to the UK Gambling Commission, law enforcement agencies, tax authorities, or other competent regulatory bodies where we are legally required to do so, or where disclosure is necessary to prevent or detect unlawful activity.

5.3 Responsible Gambling Organisations

Where you self-exclude from betninjamobile.uk or we have concerns about problem gambling activity, we may be required to share relevant information with national self-exclusion schemes or responsible gambling organisations such as GamCare, BeGambleAware, or Gamblers Anonymous.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets affecting betninjamobile.uk, your personal data may be transferred as part of that transaction. We will notify you of any such change in accordance with our legal obligations.

6. Responsible Gambling and Data

The responsible gambling tools available at bet ninja mobile — including deposit limits (daily, weekly, or monthly), session time reminders, reality checks, cooling-off periods, and self-exclusion — require us to store specific data about your preferences and restrictions. This data is retained and enforced for as long as the restriction is in place and, in the case of self-exclusion, for the period required under UKGC rules after exclusion ends. We do not use responsible gambling data for marketing purposes. If you contact us to request exclusion or limits, those requests are actioned without unnecessary delay, and our support team can also direct you to GamCare, BeGambleAware, and Gamblers Anonymous for additional help.

7. Marketing Communications

If you have opted in to receive marketing communications from bet ninja mobile, we may contact you by email or other agreed channels about promotions, bonus offers, and news relating to betninjamobile.uk. This may include information about our welcome package, weekly promotions such as Reload Monday, Free Spin Wednesday, Weekend Cashback, and the VIP Weekly Reward programme, as well as new games and features.

You may withdraw your consent to receive marketing at any time by:

• Clicking the unsubscribe link in any marketing email we send you.
• Updating your communication preferences in your account settings on betninjamobile.uk.
• Contacting our support team via live chat or email.

Withdrawing marketing consent will not affect the lawfulness of processing carried out before your withdrawal, nor will it affect communications we are required to send you for contractual or legal reasons (such as changes to this policy or account security alerts).

8. Data Retention

We retain your personal information for as long as your account remains open and for a period thereafter as required by our legal and regulatory obligations. As a UKGC-licensed operator, we are required to retain certain transaction and identity records for a minimum period following account closure. The specific retention periods that apply are as follows:

• Account and transaction records: retained for a minimum of five years following the end of the customer relationship, in line with AML regulations.
• KYC and identity verification documents: retained for a minimum of five years following the end of the customer relationship.
• Responsible gambling records: retained for the period required by UKGC licence conditions.
• Support and communications records: retained for a reasonable period to resolve disputes and comply with legal obligations.
• Marketing consent records: retained until consent is withdrawn and for a reasonable period thereafter as evidence of compliance.

Once the applicable retention period has expired, we will securely delete or anonymise your personal information.

9. Security

Bet ninja mobile takes the security of your personal and financial information seriously. All data transmitted between your browser or device and betninjamobile.uk is protected by SSL (Secure Socket Layer) encryption. Account passwords are stored in hashed format and are never held or transmitted in plain text. We maintain appropriate technical and organisational security measures to protect your information against unauthorised access, loss, alteration, or disclosure. We recommend that you use a strong, unique password for your betninjamobile.uk account and that you enable any additional account security options available in your account settings. You should never share your login credentials with anyone else.

Whilst we take all reasonable steps to protect your data, no internet-based transmission is entirely without risk. If you become aware of any unauthorised access to your account, please contact our support team immediately via live chat or email.

10. Cookies and Tracking Technologies

Betninjamobile.uk uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage, and support security functions. The main categories of cookies we use are:

• Strictly necessary cookies: essential for the site to function, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Functional cookies: allow the platform to remember your preferences, such as language settings and responsible gambling configurations.
• Analytical cookies: help us understand how players use betninjamobile.uk, including which games are most popular, how navigation flows, and how the mobile and PWA experiences perform. This data is used in aggregate to improve the platform.
• Marketing cookies: used to deliver relevant promotional content and track the effectiveness of our marketing activity, where you have consented to this.

When you first visit betninjamobile.uk, you will be presented with a cookie consent notice that allows you to manage your preferences for non-essential cookies. You can also adjust cookie settings through your browser at any time, though disabling certain cookies may affect the functionality of the platform.

11. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights in relation to your personal information held by bet ninja mobile. You may exercise any of these rights by contacting our support team via live chat or email at betninjamobile.uk.

• Right of access: you may request a copy of the personal information we hold about you (a Subject Access Request). We will respond within one calendar month of receiving a valid request.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: you may request that we delete your personal information where there is no longer a lawful basis for us to retain it. Please note that we may be unable to erase certain data where retention is required by law (for example, AML or UKGC licence obligations).
• Right to restrict processing: you may ask us to limit the way we use your data in certain circumstances, for example whilst a rectification request is being resolved.
• Right to data portability: where processing is based on your consent or a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will stop processing for that purpose immediately.
• Rights in relation to automated decision-making: where we use automated processes to make decisions that significantly affect you (for example, fraud detection), you have the right to request human review of that decision.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

If you are not satisfied with how we have handled a data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters, at ico.org.uk.

12. International Transfers

Where we transfer your personal information outside the United Kingdom — for example, to technology providers or game studios operating in other jurisdictions — we will ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under UK GDPR. Such safeguards may include adequacy decisions, standard contractual clauses, or other approved transfer mechanisms. If you would like further information about the safeguards we apply to international transfers, please contact our support team.

13. Children and Age Verification

Betninjamobile.uk is strictly for adults. Players must be 18 years of age or over to register and use our services. We conduct age verification checks as part of our KYC process and will suspend or close any account where we have reason to believe the account holder is under 18. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has registered an account at betninjamobile.uk, please contact our support team immediately.

14. Links to Third-Party Sites

Betninjamobile.uk may contain links to third-party websites, including responsible gambling resources such as GamCare, BeGambleAware, and Gamblers Anonymous. Once you leave our platform, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of any third-party sites, and we encourage you to read their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

Bet ninja mobile may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer at betninjamobile.uk. When we make material changes, we will notify you by email or by a prominent notice on the platform, and we will update the effective date shown below. We encourage you to review this policy periodically. Continued use of betninjamobile.uk following notification of changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet ninja mobile handles your personal information, please contact our support team:

• Live Chat: available 24 hours a day, 7 days a week at betninjamobile.uk
• Email: available via the contact details provided in your account area at betninjamobile.uk

We aim to respond to all data protection enquiries within a reasonable timeframe and no later than one calendar month for formal Subject Access Requests or rights exercises under UK GDPR.

Effective date: 2024. Last reviewed: 2025.